Privacy Policy

1. Introduction

Ceylon Tea Land (Pvt) Ltd. ("we", "our", or "us") is committed to protecting the privacy of visitors to our website, ceylontealand.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit an inquiry.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, and country — when you voluntarily submit a contact form or inquiry.
• Usage Data: IP address, browser type, pages visited, time spent on pages, and referring URLs — collected automatically via cookies and analytics tools.
• Communication Data: Records of correspondence if you contact us by email, phone, or social media.

3. How We Use Your Information

• To respond to your inquiries and provide customer service
• To send you quotations, product catalogues, and business communications you have requested
• To improve our website, products, and services
• To analyze website traffic and user behaviour
• To comply with legal obligations

4. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage analytics. You can control cookies through your browser settings. Disabling cookies may affect certain features of the website.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers (e.g., hosting, analytics) who assist us in operating our website, subject to confidentiality agreements.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

7. Your Rights

You have the right to access, correct, or delete your personal information held by us. To exercise these rights, please contact us at info@ceylontealand.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

9. Contact Us

If you have questions regarding this Privacy Policy, please contact us at: